Privacy Policy

At PrintCore IT Solutions (registered under GSTIN: 29ATIPL0914B1Z0, operating from Site No: 180, First Floor, Somalatha Natesh Building, Near TVS Road, Attibele, Anekal Taluk, Bangalore – 562107, Karnataka), we respect your privacy and are committed to protecting the personal and corporate data you share with us. This Privacy Policy details our practices concerning data collection, processing, and storage when you use our website (https://printcoreitsolutions.in) or engage our on-site IT hardware repair, toner refilling, and rental services.

1. Information We Collect

We only collect information directly necessary to provide hardware diagnostics, schedule technician dispatches, issue GST invoices, and maintain corporate Service Level Agreements (SLAs):

• Contact Information: Name, business name, phone number, email address, and physical office or factory location for technician dispatch.
• Technical Machine Data: Printer/laptop model numbers, error codes, hardware serial numbers, and cartridge part numbers.
• Financial & Invoicing Details: Company GSTIN, billing address, and transaction records required under Indian taxation and GST regulations.

2. How We Use Your Information

Your information is used exclusively for:

• Confirming on-site service appointments and dispatching field engineers.
• Preparing transparent hardware quotation estimates and service reports.
• Delivering refilled toner cartridges and rental equipment to your designated address.
• Communicating warranty renewals, AMC schedules, and urgent hardware recalls.
• Fulfilling legal, statutory, and tax compliance obligations under the Government of Karnataka and Government of India.

3. Data Confidentiality & Non-Disclosure

We strictly uphold the confidentiality of client premises. Our field technicians do not inspect, extract, copy, or retain any business documents, spool queues, hard drive files, or video footage during maintenance on printers, copiers, laptops, or CCTV NVR units. We never sell, rent, or trade your contact details with third-party marketing brokers.

4. Third-Party Services & Analytics

Our website may utilize standard analytical tools (such as Google Analytics) and communication channels (such as WhatsApp Business API) to help us measure web performance and respond to service inquiries. These tools operate under their respective privacy protocols.

5. Contact Our Privacy Desk

If you have questions regarding this Privacy Policy or wish to update your corporate records, please contact our compliance desk: