Terms of Service & SLA
Effective Date: January 1, 2026 | Last Updated: October 2026
These Terms of Service govern all on-site repairs, toner cartridge refilling, Annual Maintenance Contracts (AMC), and equipment rentals provided by PrintCore IT Solutions (GSTIN: 29ATIPL0914B1Z0). By booking a service or leasing equipment, the client agrees to these terms.
1. Service Level Agreement (SLA) Response Times
PrintCore dispatches mobile engineering teams from our central facility in Attibele. Our on-site arrival targets during working hours (Mon–Sat 09:00–19:00) are categorized by geographic operational zones:
| Operational Zone | Coverage Locations | Standard Response Target |
|---|---|---|
| Zone A (Local Hub) | Attibele, Anekal Town, Mayasandra, TVS Road corridor | 30 – 60 Minutes |
| Zone B (South Belt) | Bommasandra Industrial Area, Electronic City (Phases 1 & 2), Jigani | 60 – 90 Minutes |
| Zone C (Greater Bangalore) | Sarjapur Road, Whitefield, HSR Layout, Koramangala, Bellandur | 90 – 120 Minutes / Scheduled Rounds |
* Note: Response times are subject to peak traffic and monsoon weather conditions. Corporate AMC contract holders receive contractual dispatch priority.
2. Diagnostic Estimates & Quotations
Our technicians conduct on-site inspection and furnish a transparent estimate before replacing major hardware components (e.g. fuser assemblies, logic boards, pickup mechanisms, laser units). No repair beyond basic diagnostic labor is performed without customer authorization.
3. Hardware Service Warranty
- Replaced Spare Parts: Covered by a 30 to 90-day service warranty against mechanical defect, unless otherwise specified on the invoice.
- Refilled Toner Cartridges: Covered by our 100% test-sheet optical density warranty until the toner level reaches 15% capacity or 30 days from delivery.
- Exclusions: Warranty does not cover physical drops, liquid spills, power surge/lightning damage, or third-party unauthorized tampering.
4. Rental Equipment Terms
All leased copiers and laptops remain the exclusive property of PrintCore IT Solutions. Clients agree to provide stable surge-protected electrical power and maintain reasonable care. Leases include comprehensive routine maintenance, toner supplies (as specified per tier), and hot-standby replacements.
5. Invoicing & GST Payment
Standard payment is due upon successful completion of service and delivery of the official GST tax invoice. Corporate accounts are eligible for net-15 or net-30 credit terms upon formal approval of a corporate purchase order.